Below are some handy tips for our tenants to follow before requesting maintenance.
Hot Water Systems
Water bubbling out of the ground could be a serious problem and could lead to further complications. Turn off the water supply to the property at the mains, then phone our office immediately. Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office.
The most common problem in properties is leaking from wet areas is bathrooms, laundries, kitchens, into adjoining rooms. A regular check for water leaks is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of wet area, advise our office if there is still a problem.
Leaking from Toilet
Usually is a minor problem. Regular mopping and turning off the tap between use is adequate until the tradesperson arrives. Please complete the repairs request form and send to our office to arrange for a tradesperson to attend.
Faulty Switches or Fans
Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.
Check power or fuse box, ensure the power is on and the switch has not tripped. Tenants are responsible for replacing blown light bulbs. If problem not remedied contact your property manager.
If your neighbours have also lost power, contact Essential Energy on 13 80 20. Otherwise, check if the Safety Switch has tripped and if so, reset the switch. If it trips again, unplug all appliances from the power points, reset the Safety Switch and plug in appliances one at a time until faulty appliance is located. If you have a fuse box, check this for a blown fuse. NOTE: If this does not rectify the problem, please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.
Check if power is connected or check the power pox for tripped switch or blown fuse. Contact our office to arrange professional help.